Fujifilm Dimatix, Inc. strives to offer a healthy work environment that promotes individual responsibility and growth, a collaborative spirit, and an atmosphere that encourages learning, professional development and achievement.

We search for the most talented and qualified people for both external and internal opportunities. At Fujifilm, performance, development and accountability are the standards to which the company and its people strive toward. And to support its employees, we offer programs that motivate, educate and promote a healthy work-life balance, which increase employee satisfaction and overall personal well-being.

Fujifilm is committed to offering a comprehensive and flexible benefit program to meet the needs of employees and their families. This flexible approach allows employees to create a program that fits their lives.  At Fujifilm, INNOVATION and PEOPLE matter.

FUJIFILM Dimatix, Inc. is an E-Verify Employer

 EO-employer-M/F/Vets/Disabled

 ATTN Staffing Services:  We do not accept unsolicited resumes.

POSITION SUMMARY:

The Service Depot Technician is responsible for processing customer product returns.  Technician performs the set-up, calibration, testing and troubleshooting of circuits, components, instruments and mechanical assemblies. Tests and troubleshoots assemblies and/or final systems. May complete rework on assemblies and/or systems as a result of testing. Prepares technical reports summarizing findings and recommending solutions to technical problems.  Makes warranty determinations and provides quotes for non-warranty repairs.  Stores relevant commercial and technical data regarding each return in SAP and SHaG systems.  Works with Supervisor and/or Engineers to learn how to build and test new product.  May assist other departments such as Operations, Engineering or Quality with specialized testing or experiments.

Level will be determined by skill and experience

• SKILL: Applies acquired job skills and company policies and procedures to complete assigned tasks.
• JOB COMPLEXITY: Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice.
• SUPERVISION: Normally follows established procedures on routine work, requires instructions only on new assignments.
• EXPERIENCE: Typically requires a minimum of 0 + Years related experience  - (Level will be determined by skills and experience)

ESSENTIAL JOB FUNCTIONS:

• Performs SOP on each PH return confirming or denying customer complaint.
• Determines warranty status of each PH according to standard warranty rules and/or customer contract.
• Makes warranty repair or replace decision based on Service Depot policy.
• Publishes repair reports to FSE/customer for each returned PH.
• Accurately enters PH quality/performance data into SHaG database.
• Prepares quotes for repair of non-warranty PH returns.
• Uses SAP consistently to log all commercial transactions.

• Assists Operations by FAT testing PH configurations using fluids not allowed on the main manufacturing floor.
• Conducts special testing for Quality & Engineering Departments as prescribed, while collecting & reporting data.
• Ensures appropriate Quality documents are followed in carrying out Service Depot duties. Participates in audits as necessary.
• Conducts low level PH failure analysis as necessary.

• Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

• None

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED:

• experience in the troubleshooting and repair of complex technical products

• Strong computer & applications skills (ERP, Microsoft Office suite – Excel in particular)
• Excellent written and verbal communication skills

• Demonstrated self-starter

• Enthusiastic learner

• Extremely well organized
• Detail and Continuous improvement oriented

DESIRED:

• Significant experience in the assembly and test of Dimatix printheads
• Experience using SAP, SHaG (Dimatix proprietary) software

• Associate’s Degree

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Extended computer use and visual ability.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Testing laboratory environment.  Hearing, eye and respiratory protection available.

OTHER:

• Other duties as may be assigned.
• Each employee’s primary objective is to assure that the quality, delivery and cost controls within his/her control meet or exceed all of our internal and external customers’ requirements.
• Each employee is required to abide by the Employee Handbook and the rules and regulations explained and provided at each orientation and training session. Special attention must be given to the safety aspects of these documents.

FUJIFILM Dimatix provides competitive wages, a generous benefits package and a friendly, dynamic working environment.

Equal Opportunity Employer

FUJIFILM Dimatix, Inc. is an E-Verify Employer